Client Service Manager Position Description

The Client Service Manager Position Description Template is a detailed document designed to outline the roles, responsibilities, and qualifications required for the position of Client Service Manager within a cleaning business. This template provides a comprehensive overview of the key duties, including managing customer relationships, overseeing site operations, and ensuring compliance with contractual obligations and company policies. It includes sections on tasks, authorities, performance review, and quality management, making it an essential tool for defining the expectations and standards for the Client Service Manager role.

What’s Included:

1. Position Overview:
   • A summary of the Client Service Manager’s role, focusing on establishing and maintaining strong customer relationships and ensuring cleaning services meet contractual and company standards.
2. Qualification and Competency Requirements:
   • Lists the necessary skills and qualifications, including supervisory experience, communication and consultation skills, inspection and audit abilities, and knowledge of Quality Environment and OH&S systems.
3. Authorities:
   • Specifies the Client Service Manager’s authority to purchase equipment up to a certain value and manage the Client Service Team.
4. Tasks and Responsibilities:
   • Detailed responsibilities such as liaising with Site Supervisors, overseeing operations, ensuring profitability, conducting inspections, and initiating corrective actions when necessary.
   • Responsibilities related to Quality Environment and OH&S, including monitoring regulatory performance and ensuring safe work practices.
5. Legal and Regulatory Responsibilities:
   • While specific legal responsibilities are not assigned, the role includes ensuring compliance with company policies and legislative requirements.
6. Performance Review and Training:
   • Outlines the annual performance review process conducted by the Director, including a comparison of projected versus actual performance, training needs, and setting performance targets for the next year.
7. Terms and Conditions of Employment:
   • Specifies the employment terms, including salary bracket, working hours, leave entitlements, superannuation, and any special terms such as uniform requirements or vehicle benefits.